Guides
Notes for the school office
Closure texts, split families, trip money, and the questions that still land on the office phone.
How to tell parents the school is closed
Put the site and the date in the first line, then say what parents should do with their child.
Who should receive a school letter
Send the letter to each adult the school has recorded as allowed to receive news about that child.
Checklist before you send a school letter
Open the audience and read who is left off before you send.
Parents’ evening bookings for split households
Each adult who is allowed to attend books their own slot, and only they can see it.
Reporting an absence without the morning phone queue
Ask which child, the first day they are off, whether it is the morning or the whole day, and a short reason.
What to check in a school parent app
Look for one login that covers every child, a send that checks contact restrictions, and a first screen with the letter, the form, the trip, the booking, the absence and the bal…
Reaching families who have no email
Leave those families on the same audience and print the letter from that send.
Parent communication across a trust
Keep each school’s pupils, staff and messages to that school.
Trip consent and who is asked to pay
Put the destination, times, cost and consent in one place, and collect a separate answer for each child.
The calls the school office still gets
Most calls are a parent who cannot find the form, does not know what they owe, needs to report an absence, or wants the link to another system.