Office
Every parent reply has somebody’s name on it. Owner, due date, status.
Parents message the office rather than individual teachers. Each thread can be assigned, replied to, turned into a task, resolved, or escalated to the safeguarding lead.
- Absence, payment and general enquiry threads, sorted on arrival
- Assign to yourself or raise a task with a due date
- Escalate to the DSL and ordinary office copies disappear
- Staff notes are never visible to parents
Not a shared mailbox
A shared mailbox works until two people are off. Threads here carry an owner and a status, so anyone covering can see what is still waiting on the school.
Safeguarding is a route, not a case file
Raising a halt limits copies to the DSL and deputy and records the handoff. It is not a CPOMS replacement and is not sold as one.
Common questions
Can a teacher give themselves DSL access?+
No. Role changes need administration rights and leave an audit entry.
Do parents see internal notes?+
No. Staff notes stay internal, and the office chooses which summaries are shared with a parent.
See also features, pricing and security. Guides: Reporting an absence without the morning phone queue, The calls the school office still gets.
Give parents one place to look.
Open the demo as a parent, then as the office, and see the same letter from both ends. It is a fictional trust with the real product behind it.