Questions
Asked before a pilot.
The same answers as School Rota and Inclusion Loop: processor not controller, UK schools, safety is never an upsell.
Is this a replacement for Arbor or SIMS?+
No. Pupil Gate is the engagement layer. The school register stays in your MIS. Parent changes are office-reviewed requests, never silent write-back.
What happens if a restriction is missing or stale?+
The evaluator fails closed. Unknown evidence is not an allow. The office sees an exception, and that adult is not invited or mailed until someone reviews it.
Can a mail scanner activate a parent account?+
No. Opening an invite link does nothing. Redemption is an authenticated confirm after sign-in, and a token can be used once.
Do two parents of the same child share an inbox?+
No. Each adult has their own inbox, threads, form answers and change requests. Grants are evaluated per adult and per child.
Does emergency override a protective deny?+
Emergency overrides quiet hours and expiry windows. It never overrides the permission evaluator. A blocked adult stays blocked.
Where is data hosted?+
The product is designed for UK schools. Production residency is the UK. We are the processor; the school is the controller.
Is safeguarding a case system?+
No. Raising a halt restricts office copies to DSL or deputy and leaves a generic stub. It is not a CPOMS replacement.
What is in the first paid tier?+
Essential covers inbox, letters, consent, office threads, restrictions, invites and print packs. Safety features are on every paid tier. Payments, when the school turns them on, use the school's own provider, Stripe account, bank transfer or a link out — Pupil Gate is not the merchant of record.
Start with the office queue, not another newsletter.
Import the register, review restrictions, then invite. The evaluator is already live in the demo.